It has been reported that some individuals can not display the officer reports.
There are several possible reasons. Please review the following to determine if this
is your problem and the possible solution for each.
1. Persons using Microsoft's Internet Explorer must use
version 5.5. Earlier versions do not handle the 128 bit encryption used for the
security of your records. Version 5.5 uses 128 bit encryption and also fixes many of
the bugs identified in earlier versions. Click Here to download the current
version.
2. If you are accessing the internet over a local area
network at your agency your system administrator may be using a firewall which will not
allow you to accept certificates. Our certificate is issued by Verisign
and is used to ensure the privacy of your officer records. To accept our
certificate, you will need to contact the systems administrator to determine the best
method doing this.
3. Typically, all other problems are related to the
officer's Social Security Number and/or Date of Birth. Please make sure that you
enter the DOB with a four (4) digit year. For example: 01011961 would be
entered for a birth date of January 1, 1961. If you have confirmed that the
correct information has been entered and have determined that solutions 1 and 2 above are
not the cause, please contact POST to determine if our information does not match yours.
If our records are wrong, you will need to submit documentation of the correct data
and we will correct our records. Once corrected, the information should be available
on the internet the following day.
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