Officer Training Records

Problems in Displaying Reports

It has been reported that some individuals cannot display the officer reports. There are several possible reasons. Please review the following to determine if this is your problem and the possible solution for each.

Persons using Microsoft's Internet Explorer must use versions 5.5 or later. Earlier versions do not handle the 128 bit encryption used for the security of your records.

Download the current version of Microsoft's Internet Explorer, available for free on Microsoft's Website.
If you are accessing the internet over a local area network at your agency your system administrator may be using a firewall which will not allow you to accept certificates.

Our certificate is issued by Verisign and is used to ensure the privacy of your officer records. To accept our certificate, you will need to contact the systems administrator to determine the best method doing this.
Typically, all other problems are related to the officer's Social Security Number and/or Date of Birth.

Please make sure that you enter the DOB with a four (4) digit year. For example: 01011961 would be entered for a birth date of January 1, 1961.
If you have confirmed that the correct information has been entered and have determined that solutions 1 and 2 above are not the cause, please contact POST to determine if our information does not match yours. If our records are wrong, you will need to submit documentation of the correct data and we will correct our records. Once corrected, the information should be available on the internet the following day.